Frequently Asked Questions

Need help with something? Here are our most frequently asked questions.

No, as a recruiting service you will never see the athlete of another recruiting service and vice versa.
Yes, it is possible to use the software with as many users as you need. You will be able to share workflows for athletes and support each other to optimize your resources.
Yes and no. It is entirely up to you. If set up, coaches would be able to see a badge on the respective athlete's profile, which shows the name of the recruiting service they work with.
We update our database constantly – as coaches move in and out of coaching positions, contact details are updated once a quarter. Academic and athletic university data gets updated once a year.
We list all the coaches, we can identify. You are always able to select and contact the coach, who makes most sense to reach out to.
As a white-labeled solution your athletes will have no idea you are using our software. Everything is designed and adjusted to your corporate design. Even the URL and the App Icon can be adjusted, so that you can present it as your proprietary software to your client.
Email deliverability is one of the most important metrics of our company. We track the email open and delivery rate on a weekly basis and make sure the emails end up in the coaches' inbox. In order to be fully transparent our users can check whether an email has been delivered and opened by the coach: our recruiting insights.
While coaches may claim their recruiting accounts with us, they don't have to, as you are able to reach any college coach in the U.S., no matter if they have College Pipe account or not. Whenever a registered coach looks for athletes, you are able to review such roster needs.
A system availability of 99% is guaranteed. Additionally, we ensure a quick customer support service, which is one of our main KPIs.
The pricing depends on two factors – which licenses you purchase and how many athletes you work with and process through your account. Our plans are structured in a way, which allow you to grow your company, considering you are investing in efficiency and effectiveness.